Frequently Asked Questions

Do I need a doctor’s referral?

You do not need a physician’s referral to access our services. However, some insurance carriers do require a physician’s referral before providing reimbursement of fees.

Which psychologist/therapist will I see?

Following your phone call to book we will assign you to one of the practice’s psychologists for assessment and treatment. We base these assignments on therapist availability, scheduling compatibility, and your characteristics (presenting problem).

What should I expect at my first appointment?

At your first session, you will meet the psychologist, learn about him/herself, and participate in an assessment. During the assessment, we ask you many questions about yourself, your history, your current situation. We also review your previous assessments or treatment history, and gather information from family members or previous service providers (with your consent). We may also ask you to complete self-report measures. At the second or third session, you will receive feedback about your assessment and information about treatment options.

How does treatment start?

After completing the assessment, we will speak to you about treatment options, explaining what is involved in treatment, and how treatment may help you. We will try to answer any questions that you have about the treatment. Should you wish to continue with treatment, we will work together to develop treatment goals and a treatment plan.

How long will therapy last?

The number of sessions required for optimal treatment will vary depending on the nature, severity and complexity of your presenting symptoms, and your goals for treatment. Some clients experience gains very quickly (e.g., 4-6 sessions) while others require significantly longer (20 or more sessions) to achieve their treatment goals. Therapists will discuss with you the recommended number of sessions prior to starting treatment.

How much do appointments cost?

The cost per session (50 minutes) is $200 as per current year guidelines put out by the Psychologists’ Association of Alberta. Other fees are also inline with PAA rates.

What forms of payment do you take?

Payment can be received in the form of credit, debit, email transfer or direct billing. Direct billing must be approved and all transactions must be addressed before you leave the office.

Which companies can you direct bill?

Yes, we can direct bill a number of insurance providers. These include Alberta Blue Cross, Green Shield, SSQ, Alberta School Employee Benefit Plan as well as some providers accessible through Telus Health.

Is your office accessible?

We are located in an old historic building on Whyte Avenue called the Dominion Hotel. There are 2 steps at the front door on the front. Once inside the doors, there is a hallway and an elevator to bring you to our office on the 3rd floor. Our building is accessible for most people who are able to walk with walker/cane/mobility device etc. If you are wheelchair bound we will work with you to bring you in the back of the building where there is a ramp.

What is the parking situation like by your office?

There is City of Edmonton metered parking directly in front of the building, several private parking lots within 1-2 blocks, and free parking within the residential areas approximately 2 blocks from our office. There are bus stops throughout the local area if you would rather bus and not have to park.

What if I miss my appointment or have to cancel it?

We understand unexpected life events come up and rebooking appointments happens. Out of respect for our therapists time we do have a 24 hour cancellation policy.

What if I am in crisis?

If you are in crisis, or imminent danger (actively suicidal) you can call the Edmonton 24 hour distress line at 780-482-4357, the Crisis Diversion Team at 211, or 911.